People focused Public Transport

What we’ll do

If elected in March 2018, a Marshall Liberal Government will initiate major reform to public transport service delivery to get many more people onto our buses, trams and trains by ensuring our transport system is customer-focused and planning is open and transparent.

We want a public transport system that ranks with the best in the world for a city of Adelaide’s size.

We will:

  • Create a more customer-centric public transport system by removing public transport operations out of DPTI and into a new authority responsible for delivery of all operational and customer service matters (SA Public Transport Authority – SAPTA)
  • Reduce the price of a 28-day Adelaide Metro pass from $124.50 to $99 and require SAPTA to provide recommendations to the government within 12 months on further changes to public transport fare structures and prices
  • Require SAPTA to investigate how to make public transport more customer friendly – including looking at ticketing improvements, quiet carriages, mobile phone charging stations and more bicycle lockers
  • Immediately initiate work to provide a right-hand turn for trams at the intersection of King William Street and North Terrace and plan to establish additional tram services within the CBD that maximise connections between focal points in the city
  • Investigate the use of high capacity electric buses and a more efficient city-centre bus interchange network
  • Establish a set of public transport planning guidelines for a simpler, more understandable bus network that is fully integrated with train and tram services and is focused on quality customer outcomes including increased convenience, frequency, comfort and reliability
  • Establish a bus, tram and train network hierarchy with frequent, regular and tailored routes to simplify and enhance the Go Zone concept
  • Ensure much more regular and effective community consultation about service delivery

Why we’re doing it

Our public transport system is not meeting customer expectations or needs.

Labor has progressively reduced the amount of information provided to the public about patronage on our buses, trams and trains and other important measures of service delivery such as how often services fail to run on time.

What we do know is that last financial year, total public transport boardings were 800,000 fewer than the Government’s own target.

Less use of public transport means more congestion on our roads and higher costs for households using cars rather than the bus, tram or train.

We have a bus network that is complex for tourists to understand and too infrequent and unreliable to attract new customers.

We have a system planned in secrecy and driven by political priorities rather than customer service. The most recent report on the government website about public transport community engagement is dated July 2015. There should be much more frequent and regular consultation than this.

Public transport should be first and foremost about the people who will use it.

That’s why we will not only invest in public transport infrastructure but also in improved planning and customer service.